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Monday 27 April 2015
12:12:32 (NZ Time)
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"Best in Class"
As Voted by BBH guests

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Moana Lodge96
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BBH Booking System

Registering | Costs | Cancellations | Group Bookings | Phone Bookings

EVERYONE is welcome at BBH

You don't need a BBH Card to stay with BBH, or to use the BBH online booking system.

Pay as you go. With BBH, there's no need to tie up your funds with advance payments for accommodation or deposits.  A NZ$2 registration fee is payable, but booking fees are charged on a pay-as-you-go basis at $3 per person per night if you use the system without a BBH club card. 

Register your club card and pay no fees. Pay on arrival.

PLEASE NOTE: to make fee-free bookings, you MUST add your BBH Club Card details to your Registration Page BEFORE you start making bookings - otherwise normal non-cardholder fees will apply. See COST details below.

The BBH system doesn't always provide INSTANT confirmation, but we DO promise a reply by or before midday (NZ time) on the day following your request. This is because many operators are also cleaning and performing other duties around the hostel... or if the establishment is very small, they may also have a day-job as well. If you receive NO reply, then something has gone wrong and you should check your BBH BOOKINGS PAGE to find the status of your bookings. 

Multichoice: One very useful BBH feature lets you list a number of different room styles and even several different hostel preferences in that town, if your first choice can't fit you in. That can increase your chance of securing accommodation even at the busiest time.


  • Register to use the system to ensure credit card security.
  • Guarantee: Your credit card details act as a guarantee of payment in return for a guaranteed bed at a BBH establishment and is valid for the whole of your time in New Zealand.
  • A Registration Number is issued for your use to overcome the need repeatedly to supply your credit card numbers at hostels - see PHONE BOOKINGS below.
  • Pre-authorisation of credit card: Our secure system pre-checks your card's validity. We NEVER release card numbers to hostels or any other third party. However, as is common practice around the world, some operators will require credit card details to be held when you check-in as a bond against costs incurred during your stay.


Club Card Holders: There are no fees on a pre-registered club card.  

You can add a Club Card number to your BBH Profile page at any time to get fee-free bookings, but ONLY for bookings made from that time forwards. 

Non-Card Holders:  A booking fee of $3 (or more) per person per night on top of the card holder price. This full amount is pre-authorised to the registered credit card 48 hours before the DATE of arrival, and charged to the credit card 24 hours before the date of arrival.

A $5 Pre-authorisation item may appear on your credit card account when we check the validity of your credit card. The funds are NOT taken from your account and it will disappear after a few days.

There will be a fee if you cancel.

See Terms & Conditions for full details on all charges and fees.


Cancellations must be made at least 24 hours prior to day of arrival (e.g. arriving Wednesday - must cancel by midnight on Monday evening) and should be made by logging on to your BBH menu and using the CANCEL tab next to the booking or by phone to the hostel concerned and quoting your Registration Number.
If you do make a phone cancellation, for your own security, please check as soon as possible that it has been logged on the booking system by the hostel operator.

Cancellation and No Show fees apply - view fees here >> Terms & Conditions

Group Bookings

The system will accept small groups of up to six people - more than that and you must book in person with the hostel. There is nothing to prevent a group organiser registering with the system to provide the hostel with their booking registration number to guarantee payment.

So, register your details now, and don't forget to add your mobile phone number just in case a BBH has to get in touch with you. The TXT option is perfect for receiving those booking confirmations when you're away from an internet terminal or when the unexpected happens and you need to cancel a booking fast.

Phone Bookings - offer total flexibility

  • Simple. Secure. And no more credit card details being given out over the phone every day.
  • This is the PERFECT way to go for those who don't want to tie themselves down in advance to an itinerary that may change once they're on the road. Wait right up till the day of arrival before you book if you wish.
  • How?  REGISTER as described above, then simply phone the hostel and quote your BBH ID Number to the hostel operator. They enter your booking on the BBH system and you track it on your BBH registration menu.
  • You pay the operator when you arrive.
Now that's FLEXIBLE and it's what backpacking travel is all about... being prepared to change your mind and act on a whim! Go ahead - take a chance... regulated life is the norm for most, so here's your chance to break free - even if it's only for a trial!

View Terms and Conditions here.

What Is BBH?

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