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Tuesday 23 December 2014
15:55:11 (NZ Time)
Email Address or BBH ID


BBH AWARDS
"Best in Class"
As Voted by BBH guests
2014/15

CategoryAward
Winner
BPP
%
Supreme
Award
Hopewell
2002-2014
Fewer than 21 bedsThe Old Slaughter Hse98
21-40
beds
Moana Lodge96
41-70
beds
Tombstone96
71-100
beds
Saltwater Lodge83
101+
beds
Paradiso81

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BBH Club Card - What's it All About?
Benefits |  Rules | Refund | FAQs

club card image

BBH prices are based on use by traditional Independent travellers for whom costs can be a very important consideration.  

BBH is committed to helping you stay longer! 

We have introduced the BBH Club Card to recognise our "loyal customers" which will help in several ways.

Which Club Card do you have? 

old club card imageIf your card shows a 12 digit barcode number like this one, you have an original card. See HERE for more details.

new card number imageIf your card shows a 7 digit barcode number like this one, you have the New Generation Card, so read on!

Card Benefits

  1. SAVE on Accommodation Costs - Frequent Sleeper Rates
  2. Receive a NZ$15 refund when you book your accommodation online
  3. Guaranteed fixed prices.  Preferential prices represent savings of $3 or more per person per night over "casual" rates
  4. Free registration and devoid of any extra charges or commissions

Buy your Club Card online here NOW to avoid registration and booking fees. 

Deals and Discounts on Activities & Transport

The BBH Club Card introduces you to more than 100 special deals and discounts designed to reduce some of the costs of travelling and having a good time.

Please note that the "BBH deals and discounts" listed on this website are provided by independent operators. They are valid till 31 October annually and may change without notice.  Check their validity dates when booking online.

About your $15 Refund

The BBH Club Card offers a one-off $15 refund which is redeemed against the cost of ONE online booking. To claim your refund:

  • Choose your BBH hostel from this website. 
  • Follow the booking process.  Be SURE to insert your 7 digit BBH club card number BEFORE you submit your request. Your BBH profile will be created as part of this process.
  • When your booking request has been confirmed, select a confirmed booking to claim your refund.  Look for this button: Refund button BBH image
    Your credit card will be charged for the balance of the accommodation cost - less the $15.  
  • The refund availability expires 6 months after the club card purchase date. 

Insure your BBH Club Card against loss

You MUST add a head and shoulders ID picture to your BBH profile BEFORE claiming your $15 refund, to seek a Club Card replacement if it is lost or stolen. A $5 processing fee will be charged for a replacement card. 

Only users who have added a photo of themselves are eligible for a replacement card. 

NB: The $15 refund is not applicable to a replacement card. The refund can only be claimed once.

Card Rules

  • The BBH Club Card is valid for 12 months from the date of purchase.
  • The Club Card refund expires 6 months after the date of purchase.
  • Cards are available to both NZ citizens and international travellers.
  • Each adult (16 yrs & over) requires their own card & benefits are available only to the person named on the card. 
  • There is NO Group / Family or Couples Card.
  • Children 15 & under receive the benefits when travelling with a cardholder.
  • The card is not transferrable or refundable.
  • Lost or stolen card will be replaced if the club card has been registered together with a legitimate head and shoulders picture of the user and before the card rebate has been claimed. A $5 handling fee will be charged.
  • Book direct & pay cash or use the BBH online booking system to receive advertised bed rates.
  • The details on the back of the card must be completed to validate the card.
  • Cards & photo ID must be presented at check-in.
  • Where group bookings have been made by a Cardholder, any person in that group without a card will pay the non-card premium upon check-in.

FAQs

How do I buy a Club Card?

BBH Club Cards can be purchased from any of the BBH hostels in NZ, from Auckland Visitor Information Centres - called i-Sites (including Auckland International Airport), or order online from here.

Allow up to 21 days for delivery of online orders.

I'm leaving home soon - can I have my card sent to a NZ address or my first hostel? 

Yes - the online order form will give you several NZ delivery options - it's on the Step 2 - just work through the ordering system and it will become apparent. 

I want to order a Card - can I have it sent to my first BBH Hostel for collection after I have made a booking?

Yes - when you order your card - you will be given this delivery option on Step 2. Once you have received a booking confirmation, you must email us with the hostel name for card delivery.

I have ordered a card. Can I start to make online bookings immediately?

YES - As soon as your order is completed - including payment by credit card, your BBH profile will be created and / or updated to enable bookings at Club Card rates.

I want to claim a $15 refund.  How do I do this?

Make an online booking.  Once this booking has been accepted and confirmed, login to your BBH profile and claim the rebate against a confirmed booking of your choice.

I have already made some online bookings before I bought my card. Can these bookings be changed to the card prices?

No - all online bookings made before you have correctly REGISTERED your Card Number on your profile will be charged at the non-Card rate.

How do I add my Card Number?

  • From www.bbh.co.nz, LOGIN using your email address & password you registered:
  • Click MY PERSONAL DETAILS
  • Click REGISTRATION DETAILS & scroll down to Section 2 "BBH Club Card Number"

I have a Card. Can I make online bookings that include non-cardholders?

Yes - BUT the group must include the person making the booking and any non-cardholders will be charged the non-card premium upon check-in.

Disclaimer: BBH takes every care in the compilation of its publications, but cannot be held responsible for loss or any other liability resulting from actions based on information published therein.


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BBH CLUB CARD
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