BBH Club Card - What's it All About?
Benefits |  Rules | Refund | FAQs

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BBH prices are based on use by traditional Independent travellers for whom costs can be a very important consideration.

BBH is committed to helping you stay longer!

BBH club cards can be purchased for $45 from major i-Sites over NZ or from any BBH hostel.

We have introduced the BBH Club Card to recognise our "loyal customers" which will help in several ways.

Card Benefits

  1. SAVE on Accommodation Costs with Frequent Sleeper Rates
  2. Claim a $NZ15 refund when you book your accommodation online
  3. Enjoy guaranteed fixed prices.  Preferential prices represent savings of $4 or more per person per night over "premium" rates and are only changed twice each year - 1 October and 1 May.  
    See more on prices.
  4. Free registration and no extra fees or commissions

Deals and Discounts on Activities & Transport

The BBH Club Card introduces you to many special deals and discounts designed to reduce some of the costs of travelling and having a good time.

Please note: The BBH Deals and Discounts listed on this website are provided by independent operators.  Check their validity dates when booking online.

About your $15 Refund

The BBH Club Card offers a one-off $15 refund against the cost of ONE online booking.  The refund is automatically deducted from the cost of your first confirmed on-line booking.

  • Follow the online booking request process carefully and Be SURE that your 7 digit BBH club card number is included when you submit your request. A BBH profile will be created for you as part of this process if you didn't already have one.
  • The cost of the booking is pre-authorised on your credit card 48 hours before the date of arrival, and the cost of the booking less the $15 rebate actually charged to your card 24 hours later.
  • The refund availability expires 6 months after the club card purchase date.

N.B. You can de-select the rebate option during the request process or on your BBH menu/profile if, for any reason, you don't want to receive your $15 rebate as described above. It can be re-selected for a later request as required.

Insure your BBH Club Card against loss

BBH will replace a lost or stolen card ONLY if has been registered and you have added a head and shoulders ID picture to your BBH profile BEFORE your $15 refund is applied.  A $5 processing fee will be charged for a replacement card.  The replacement offer is only available once for any card - we do not offer replacements for a replacement card, so DO take care of your BBH card.

NB: The $15 refund is not applicable to a replacement card. The refund can only be claimed once.

Card Rules

  • The BBH Club Card is valid for 12 months from the date of purchase.
  • The Club Card refund expires 6 months after the date of purchase.
  • Cards are available to both NZ citizens and international travellers.
  • Each adult (16 yrs & over) requires their own card & benefits are available only to the person named on the card. 
  • There is NO Group / Family or Couples Card.
  • Children 15 & under receive the benefits when travelling with a cardholder.
  • The card is not transferrable or refundable.
  • Lost or stolen card will be replaced if the club card has been registered together with a legitimate head and shoulders picture of the user and before the card rebate has been claimed. A $5 handling fee will be charged. Only one replacement is available for each card. If your replacement card is lost or stolen a second time BBH does not offer another replacement.
  • Book direct & pay cash or use the BBH online booking system to receive advertised bed rates.
  • The details on the back of the card must be completed to validate the card.
  • Cards & photo ID must be presented at check-in.
  • Where group bookings have been made by a Cardholder, any person in that group without a card will pay the non-card premium upon check-in.


How do I buy a Club Card?

BBH Club Cards can be purchased from any BBH hostel or from major i-Site Information Centres (including Auckland International Airport).

I want to claim a $15 refund.  How do I do this?

Simply make an online booking, making sure that your Club Card is correctly registered on your profile.  Once this booking has been accepted and confirmed, the $15 rebate will be deducted from the cost of the booking.  The balance will then be charged to your credit card account 24 hours before arrival.

How do I add my Card Number?

  • From, LOGIN using your email address & password you registered:
  • Click REGISTRATION DETAILS & scroll down to Section 2 "BBH Club Card Number"

I have a Card. Can I make online bookings that include non-card holders?

Yes - BUT the group must include the person making the booking and any non-cardholders will be charged the non-card premium upon check-in.

Disclaimer: BBH takes every care in the compilation of its publications, but cannot be held responsible for loss or any other liability resulting from actions based on information published therein.

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